Shipping policy
Shipping Policy
Last updated: 11 June 2026
At Frontman Clothes, every order is prepared with attention, discretion, and care. From the moment your piece is selected to the moment it leaves our hands, we aim to provide a refined and reliable shipping experience.
This Shipping Policy explains how orders are processed, dispatched, and delivered.
Order Processing
Orders are processed during business days, excluding weekends and public holidays.
Once your order has been placed, you will receive an order confirmation by email. After your order has been prepared and dispatched, you will receive a shipping confirmation with tracking details, where available.
We aim to process orders as quickly as possible, while maintaining the level of care each item deserves.
Estimated processing time: 1 day
During busy periods, collection drops, holidays, or promotional events, processing times may be slightly longer.
Shipping Destinations
Frontman Clothes ships to selected destinations.
Available shipping countries and regions are shown at checkout. If your country is not available at checkout, please contact us at:
We may be able to assist with a custom shipping arrangement.
Shipping Rates
Shipping rates are calculated and displayed at checkout before payment is completed.
The final shipping cost may depend on:
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delivery destination
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package size and weight
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selected shipping method
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courier availability
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applicable local delivery conditions
Any available free shipping thresholds, promotional shipping rates, or upgraded delivery options will be shown at checkout where applicable.
Estimated Delivery Times
Estimated delivery times are provided as guidance and begin once your order has been dispatched, not from the moment the order is placed.
Estimated delivery times:
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Netherlands: [insert estimate]
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European Union: [insert estimate]
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United Kingdom: [insert estimate]
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United States: [insert estimate]
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Rest of world: [insert estimate]
Delivery times may vary due to courier delays, customs processing, public holidays, weather conditions, incorrect address details, or circumstances outside our control.
If no specific delivery timeframe has been agreed, orders will be delivered within the timeframe required by applicable consumer law.
Tracking
Where tracking is available, your tracking information will be sent by email after dispatch.
Please allow some time for the tracking link to become active after the parcel has been handed to the courier.
If tracking has not updated for several days, please contact us at:
We will assist where possible.
Customs, Duties, and Import Taxes
For orders shipped outside the European Union, customs duties, import taxes, handling fees, brokerage fees, or other local charges may apply.
These charges are determined by the destination country and are the responsibility of the customer.
Frontman Clothes does not control these charges and cannot predict their exact amount. Customs fees and import taxes are not included in the product price or shipping cost unless clearly stated at checkout.
If an order is refused due to customs charges or import requirements, any return shipping fees, handling costs, customs costs, or related charges may be deducted from any refund where permitted by law.
Delivery Address
Please ensure your delivery address is complete and accurate before placing your order.
Frontman Clothes is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated address information provided by the customer.
If you notice an error in your address after placing an order, please contact us immediately at:
We will do our best to assist, but we cannot guarantee changes once an order has entered processing or dispatch.
Missed Deliveries and Uncollected Parcels
If a delivery attempt is unsuccessful, the courier may leave instructions for redelivery, pickup, or collection from a local service point.
It is the customer’s responsibility to follow courier instructions and collect the parcel within the required timeframe.
If a parcel is returned to us because it was not collected, refused, or could not be delivered due to incorrect address details, additional shipping or return costs may be deducted from any refund where permitted by law.
Lost, Delayed, or Damaged Parcels
Every order is packed with care before dispatch.
If your parcel appears lost, significantly delayed, or arrives damaged, please contact us as soon as possible at:
Please include:
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your order number
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your full name
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tracking number, if available
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photos of the parcel and item, if damaged
We will review the situation and assist with the courier investigation where necessary.
Please do not discard damaged packaging until the issue has been reviewed, as the courier may require photos or inspection.
Split Shipments
In some cases, an order may be shipped in more than one parcel.
If this applies, you may receive separate tracking details for each shipment.
You will not be charged additional shipping fees for split shipments unless clearly agreed in advance.
Sustainable and Considered Packaging
We aim to package every order in a way that protects the item while avoiding unnecessary excess.
Where appropriate, we may use recyclable, reusable, or responsibly selected packaging materials.
Our goal is simple: your order should arrive safely, beautifully, and with respect for the piece inside.
Contact
For shipping questions, delivery concerns, or special shipping requests, please contact:
We are happy to assist with care and attention.